Refund & Cancellation Policy

This policy is provided in line with the Consumer Protection (E-commerce) Rules, 2020.

1. Refund eligibility & timelines

Where a paid transaction qualifies for a refund, approved refunds are processed within 7–10 business days to the original payment method.

2. Mode of refund

Refunds are issued to the original payment instrument used for the transaction.

3. Cancellation process & window

Eligible orders may be cancelled from within the app before fulfilment. The cancellation window depends on the specific reward or partner.

4. Non-refundable items

Redeemed points, issued vouchers and consumed rewards are generally non-refundable, except where required by law or in case of proven error on our part.

5. Contact for refund queries

For refund queries, contact support at info@loyaltyzone.in or via our Contact page.