Grievance Redressal

In compliance with the Information Technology Rules and the Consumer Protection Act, we provide the following grievance mechanism. We are committed to resolving your concerns promptly and fairly.

Grievance Officer

To be updated soon
To be updated soon
Email: To be updated soon
Phone: To be updated soon
Address: To be updated soon

How to file a complaint

• Use the form below or email the Grievance Officer with a clear description of the issue.
• Include your registered email/phone and any reference numbers.
• Attach screenshots or supporting details where relevant.

Acknowledgement timeline

We will acknowledge your complaint within 48 hours of receipt.

Resolution timeline

We aim to resolve grievances within one month (30 days) of receipt.

Escalation

If you are not satisfied with the resolution, you may escalate to senior management at the email above, marking your message “Escalation”.

File a grievance